Objectives
The primary objective of this project are to provide a cost-effective way to prevent the duplication of efforts for CiC quotes at the same site. This project will focus on delivering a fully functional solution and validating its effectiveness through live trials.
- Specific objectives include:
- Build a software solution that integrates with Smart Gateway and Salesforce to enable automated quote matching and issuance
- Define and implement new business procedures and system changes required to support the tool’s operation
- Allow IDNO customers to receive anonymised quotes instantly if a match is found, improving turnaround times and reducing duplicated effort
- Conduct trials across all three UK Power Networks licence areas to gather customer feedback and validate performance
- Complete an impact assessment including key metrics related to time savings, cost efficiencies, and incentive improvements resulting from the tool’s deployment
- Identify and address barriers to customer uptake and assess the feasibility of future enhancements such as convertible quotes
- Produce an outcomes report including feedback from stakeholders, potential improvements, updated CBA, recommendations for full BAU adoption and potential considerations for GB-wide replication
